Refund policy

The Free plan exists so you do not have to buy in order to evaluate MuscleX. It covers up to 50 members, one branch and three staff, including check-in, manual payments, invoicing and reports, and it does not expire. We would rather you outgrow the free plan than ask for your money back.

• You can cancel at any time from your subscription settings.
• Cancellation stops the next renewal. Your plan stays active until the end of the cycle you have already paid for.
• We do not automatically refund the unused remainder of a cycle on cancellation.
• Your data remains available to export for a reasonable period after the subscription ends.

We will issue a refund in these circumstances:

• Duplicate or accidental charge: refunded in full.
• A charge taken after a valid cancellation: refunded in full.
• A billing error on our side: refunded in full.
• A sustained failure of the service that we were unable to resolve, and which materially prevented you from using the plan you paid for: refunded proportionally for the affected period.

Requests outside these cases are considered individually. Write to musclex@infynarc.com with your studio name and the invoice in question.

Upgrades and downgrades mid-cycle are prorated: what you pay reflects the portion of the cycle spent on each plan. A downgrade does not generate a cash refund; the credit is applied against your subsequent billing.

Annual plans are priced at a discount in exchange for the commitment. Switching from annual to monthly takes effect at the end of the annual term.

This policy governs what you pay us. It does not govern what your members pay you.

• Membership fees, class packs and store purchases collected through MuscleX are transactions between your studio and your member.
• Your studio sets its own refund and cancellation terms for those payments, and is responsible for publishing them to your members.
• MuscleX provides the tooling to record refunds, credits and wallet adjustments against a member’s record; the commercial decision is yours.
• Where an online payment is refunded, the timing of funds reaching the member is determined by the payment gateway and their bank.

Email musclex@infynarc.com with your studio name, the invoice or payment reference and a short description of the problem. We aim to respond within a few business days and to process approved refunds to the original payment method.

See also the terms of service and the privacy policy.