Refund policy

• The Free plan costs nothing, needs no card and does not expire. It covers up to 50 members, one branch and three staff.
• Every paid plan starts with a 7-day free trial. You add a card to begin; saving it takes a ₹1 check that is refunded straight away.
• Nothing is charged during the trial. We remind you before it ends, then charge the first period a few hours before it does, under the card mandate you approved.
• Cancel any time during the trial from Settings → Subscription and you are never charged.
• If the first payment does not go through, you have 3 days to pay. After that the gym moves to the Free plan. A trial never leaves you with an unpaid bill.

• Within 7 days of your first subscription payment you can ask for a full refund, without giving a reason.
• Request it yourself from Settings → Subscription. The refund is issued immediately and your gym moves to the Free plan at the same time. Your data is kept.
• The guarantee covers your first subscription payment only, and can be used once per gym.
• It does not cover payments for past unpaid bills or later renewals.

• You can cancel at any time from Settings → Subscription.
• If you cancel during a paid period, your plan stays active until that period ends. Your account then moves to the Free plan and no further bills are issued.
• If you cancel after a period has lapsed, your account moves to the Free plan straight away and no new bills are issued. Bills issued before you cancelled remain payable — cancelling a plan does not cancel an amount already owed.
• Outside the money-back guarantee, we do not refund the unused part of a paid period. This includes annual plans, which stay active until the end of the year you paid for.
• Your data is not deleted when you cancel.

• A plan that has not been cancelled renews, and a bill is issued for each new period.
• Until a bill is paid the account is read-only: everything stays visible and member check-ins keep working, but changes wait.
• If three consecutive billing periods go unpaid, the subscription is cancelled for you and the account moves to the Free plan. No new bills are issued after that, but the unpaid bills remain payable.
• An outstanding balance stays on your account until it is paid. It must be cleared before a paid plan can be started again; the checkout shows it as the first step.
• If a card is saved and automatic payments are on, we retry it for unpaid bills — each attempt only after a notice sent at least 24 hours before it, at most three attempts per card for the same bills. A newly added card may be charged for the balance after the same notice.
• While a balance is outstanding a saved card can be replaced but not removed in MuscleX. You can switch automatic payments off at any time, and you can withdraw the card mandate through your card issuer.
• If you believe a bill is wrong, contact us before paying. We may reduce a bill (you receive a credit note) or waive it; we record the reason. We never waive or reduce a bill automatically.

The full rules, including automatic card payments, are on how billing works.

Outside the money-back guarantee, we refund in these cases:

• Duplicate or accidental charge: refunded in full.
• An automatic card payment that goes through after the same bills were already paid: refunded automatically, in full.
• A charge taken after a valid cancellation: refunded in full.
• A billing error on our side: refunded in full, or the overcharged part.
• A sustained failure of the service that we could not resolve, and which materially prevented you from using the plan you paid for: refunded proportionally for the affected period.

• All refunds go back to the original card or account through Razorpay. We never refund in cash or to a different account.
• Refunds usually reach you in 5–7 working days, depending on your bank.
• Each refund comes with a GST credit note against the original invoice, available in Settings → Subscription.

An upgrade mid-cycle applies straight away and you pay only the prorated difference for the rest of the cycle. A downgrade takes effect at your next renewal, so you keep the plan you paid for until then; it does not generate a refund or a credit.

Switching from annual to monthly takes effect at the end of the annual term.

This policy governs what you pay us. It does not govern what your members pay you.

• Membership fees, class packs and store purchases collected through MuscleX are transactions between your studio and your member.
• Your studio sets its own refund and cancellation terms for those payments, and is responsible for publishing them to your members.
• MuscleX provides the tooling to record refunds, credits and wallet adjustments against a member’s record; the commercial decision is yours.
• Where an online payment is refunded, the timing of funds reaching the member is determined by the payment gateway and their bank.

Money-back refunds are self-service in Settings → Subscription. For anything else, email musclex@infynarc.com with your studio name, the invoice or payment reference and a short description of the problem. We aim to reply within a few business days.

See also how billing works, the terms of service and the privacy policy.