Terms of service

MuscleX is a subscription platform for managing a fitness business: memberships, check-in and attendance, class scheduling, payments and invoicing, staff management, marketing, analytics and a member-facing mobile application.

Which capabilities are available depends on your subscription plan. Current plan limits and entitlements are listed on the pricing page and are enforced by the product.

• You must provide accurate registration details and keep them current.
• You are responsible for all activity under your studio’s accounts, including accounts you create for staff.
• You must keep credentials confidential and notify us promptly of any suspected unauthorised access.
• You are responsible for revoking access when a staff member leaves.

• Paid plans are billed in advance on the cycle you select, monthly or annual. Prices are in Indian Rupees and exclusive of applicable taxes.
• Paid plans start with a 7-day free trial, which requires a saved card. Unless you cancel before it ends, the first period is charged to that card when the trial ends.
• Your first subscription payment is covered by a 7-day money-back guarantee, as described in the refund policy.
• Subscriptions renew automatically at the end of each cycle unless cancelled before the renewal date. Each renewal creates a bill for the new period.
• An upgrade mid-cycle is charged the prorated difference for the rest of the cycle. Downgrades and changes of billing cycle take effect at the next renewal.
• The Free plan is provided without charge and subject to the limits published on the pricing page.
• We may change prices with reasonable notice. Changes take effect at your next renewal, never mid-cycle.
• If a renewal is not paid, the account becomes read-only until it is. If three consecutive billing periods remain unpaid, the subscription is cancelled and the account moves to the Free plan. Your data is retained throughout.
• Unpaid bills are an amount you owe. Cancellation — by you, or automatically as above — stops new bills but does not cancel bills already issued. They remain payable until paid, and any outstanding balance must be settled before a paid plan can be started again.
• We may reduce or waive an unpaid bill at our discretion; a reduction is documented with a credit note. We never do either automatically, and doing so once does not oblige us to do it again.
• All payments are collected online through our payment partner, Razorpay. Where we agree in writing, an outstanding balance may instead be paid by bank transfer, UPI or netbanking into the MuscleX company account, and it is recorded against your bills. We do not accept cash, cheques or payments to personal accounts.

If you save a card and turn on automatic payments, you authorise us to charge that card through Razorpay for each renewal or outstanding bill, under a card mandate you approve with your bank. This includes bills of a subscription that has since been cancelled, and a card you add later while a balance is outstanding. Automatic charges are limited to ₹15,000 each, only ever cover issued bills, are preceded by a notice at least 24 hours in advance, and are retried at most three times per card for the same bills. You can stop them at any time by switching automatic payments off. You can remove a card in Settings → Subscription unless a balance is outstanding (you can still replace it then), and you can always withdraw the mandate through your card issuer. See how billing works.

Refunds are governed by our refund policy.

You retain ownership of the data you and your members put into MuscleX. You grant us the limited rights needed to host, process and display it in order to provide the service.

As the controller of your members’ data, you are responsible for:

• Having a lawful basis for collecting and processing member data.
• Telling your members what you collect and why, including through your own privacy notice.
• Obtaining valid consent where required, in particular before enrolling any member in facial check-in.
• Responding to your members’ requests about their own data.
• The accuracy of what you record, and the messages you send from the platform.

Our handling of that data is described in the privacy policy.

You agree not to:

• Use the platform for any unlawful purpose, or in breach of any regulation applying to your business.
• Attempt to access another studio’s data, or probe, scan or test the platform’s security without written authorisation.
• Interfere with or disrupt the platform, or circumvent plan limits, rate limits or access controls.
• Send unsolicited or unlawful messages to members through the platform’s messaging features.
• Resell, sublicense or white-label the service without a written agreement with us.
• Reverse engineer the platform except to the extent that restriction is unenforceable by law.

We may suspend accounts engaged in activity that threatens the platform or other studios, with notice where circumstances allow.

Payments, messaging, email delivery and AI features rely on third-party providers. Your use of those features is also subject to the relevant provider’s terms. We are not responsible for the availability or acts of third-party services, but we will tell you if one materially affects the platform.

We work to keep MuscleX available and performant, but the service is provided without an uptime guarantee unless a separate written agreement says otherwise. Planned maintenance will be communicated in advance where practical.

MuscleX, its software, design and branding remain our property. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. Nothing here transfers ownership of our intellectual property to you, or of yours to us.

• You may cancel at any time. During a paid period, cancellation takes effect when that period ends; if the period has already lapsed, it takes effect immediately. Either way the account moves to the Free plan, and any bills already issued remain payable.
• We may terminate for material breach of these terms, with notice and an opportunity to remedy where the breach is capable of remedy.
• On termination you may export your data for a reasonable period, after which it may be deleted in accordance with our retention practices.

Except as expressly stated, the service is provided “as is”. To the maximum extent permitted by law we exclude implied warranties, and our aggregate liability arising out of or relating to the service is limited to the fees you paid in the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

We may update these terms. Material changes will be notified to studio account owners in advance, and continued use after they take effect constitutes acceptance.

The governing law and jurisdiction for these terms are to be confirmed as part of legal review before publication. Questions in the meantime: musclex@infynarc.com.